Event Information

2027 - CIC - Agency Management - Virtual Class - Jan. 20-21


Virtual Class - CIC  
Wednesday, January 20, 2027 - Thursday, January 21, 2027   iCalendar Central Standard Time

ALL TIMES CST
Earn 13 hours of general Illinois CE credit and 3 hours of Ethics credit

NEVADA PARTICIPANTS: Nevada has dropped the credit approval for this course to 3 credits of Property/Casualty and 3 credits of Ethics, instead of the full 16 credits.  Please direct inquiries to the Risk & Insurance Education Alliance CE Team; cesupport@riskeducation.org or by phone at 800-633-2165.

The Agency Management institute emphasizes value added, relevant and practical topics for all agency owners and managers, producers, CSRs, and company personnel.  Learn the fundamentals of strategic planning within an agency and learn what actions are needed to achieve growth.  In the CIC Agency Management course, you will learn how to apply the management theories, methods, and procedures necessary to operate a successful insurance agency. Leave the class prepared to implement strategies designed to increase agency profitability.

Topics Include: Strategic Planning, Agency Talent Management, Managing Agency Client Retention and Acquisition, Managing Agency Technology Utilization, Ethical Responsibility

.**Exam is NOT required for CE credit.**

Agenda:
All times CST

Tuesday
7:45 a.m. - 8:00 a.m. - Join Webinar

8:00 a.m. - 12:15  - Strategic Planning with Bobby Shomo

12:15 - 1:15 p.m. - Lunch

1:15 - 5:15 p.m.  -  Talent Acquisition and Development with Bobby Shomo

5:15 - 5:30 p.m.  -  Exam Briefing with Bobby Shomo

Wednesday
7:45 a.m. - 8:00 a.m. - Join Webinar

8:00 a.m. - 10:00 a.m.  -  Client Retention with David Walker

10:00 - 12:00 p.m.  -  Technology Utilization with David Walker

12:00 - 1:00 p.m. - Lunch

1:00 - 2:00 p.m.  -  Technology Utilization with David Walker

2:00 - 5:00 p.m.  -  Ethical Responsibility with David Walker

The virtual classes will count for both state CE and designation credit. The exam requirements remain the same and the exam is only required for those pursuing a new designation.
The exam will no longer be given at the conclusion of the seminar. Participants will take an online exam the week following the course in a testing window open Monday at 12:01 am through Thursday at 11:59 pm. Specific instructions will be sent to each participant. 

If you would rather email/mail a registration form Click here.

To view the cancellation policy, click here.

Virtual Class - CIC  

 Price LevelRegistration Price
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Registration: 2027 - CIC - Agency Management - Virtual Class - Jan. 20-21

 Member$450.00
 Non-Member$450.00

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Use "Register Group" to register someone else, or a group of people,  for the event  You can also register yourself as part of the group. 

Shomo, Robert
Shomo, Robert

Shomo-Madsen Insurance

Marshalltown, IA
US

Bobby Shomo is President of Shomo-Madsen Insurance which is headquartered in central Iowa. Shomo-Madsen Insurance is a Best Practices Agency recipient for six years running and represents approximately 16 Insurance Companies with an agency mix of roughly 45% Personal Lines, 25% Commercial Lines, 20% Municipalities and 10% Life and Health. The agency has five locations and 25 employees with their main office in Marshalltown, Iowa. They continue to pursue growth through both acquisition and organic growth and are scheduled to close their next agency purchase on October 30th, 2020. Bobby is involved in the agency on a full-time basis as a managing partner, a producer specializing in schools and municipalities and the Human Resources manager. Prior to purchasing his first agency, Bobby spent six years on the company side primarily in casualty claims with rotations in underwriting and loss control. His MBA was earned with concentrations in Finance and Accounting and he received his CIC designation in 2012.

Bobby has a passion for education as both a teacher and a student. His background brings a perspective from both the company and agency sides. In addition, his agency experience has developed from a relatively small, single owner shop with three employees and a handful of contracts to his current structure with a 50/50 partner, multiple locations and staff of twenty-five. Additionally, Shomo-Madsen Insurance has had to deal with three catastrophic weather-related events in 25 months. An EF-3 tornado in July of 2018 that hit main street; a major hail storm in May of 2019 and a Derecho (106 mph straight-line winds) in August of 2020. Bobby is currently working toward his CRM designation.

Walker, David
Walker, David

Hartland Insurance Agency, Inc.

Hartland, MI
US

David Walker began his insurance career in 1979 as an agent with Guarantee Mutual Life Insurance Co. In 1981, he joined Hartland Insurance Agency as a producer, rose through the ranks, and currently serves as president and principal of the agency.

Throughout his career, David has been an active association leader at the state and national level. He has served on the Michigan Young Agents Council, the National Young Agents Council, the Michigan Association of Insurance Agents (MAIA) Education Committee (including three years as chairman), MAIA Legislative Affairs Committee and MAIA Agency-Company Relations Committee.

In 2014-15 he served as the Chairman of the Independent Insurance Agent & Brokers of America (IIABA or the Big “I”). At the national level, David served for five years, 2004-09, as the director representing Michigan on the Big “I” National Board of Directors. In 2009 David was elected to the IIABA executive committee at the association’s Leadership Conference in New Orleans.

He has served on many and varied committees at the IIABA level during his service on the board and executive committee. David has taught many classes nationally for CIC, CISR and numerous conventions. In addition to teaching classes, David has served on the Society of Certified Insurance Counselors Board of Governors since 2019. He also serves as an Expert Witness on a multitude of insurance issues.

David has received numerous MAIA awards including the Young Charger Award in 1986, the Aschom Education Award in 1997 and 2000, the Forsetlund Award (Agent of the Year) in 2000 and 2003, and the W.O. Hilderbrand Award in 2006 for his lifetime service and achievement in the insurance industry and MAIA, and in 2019 received the Capitol Award for his active work on legislative affairs in Michigan. In 2019 David received the Woodworth Memorial Award from the Independent Insurance Agents & Brokers of America for lifetime service to the insurance industry.

In accordance with the Americans with Disabilities Act (ADA), we strive to host inclusive and accessible events that enable all individuals, including those with disabilities, to engage fully. To request an accommodation or for inquiries about accessibility, please contact us at by email or call (217) 793-6660. Advance notice is necessary to arrange for some accessibility needs.