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Event Information

2026 - CISR - Agency Operations - Virtual Class - April 23

Virtual Class - CISR  
Thursday, April 23, 2026 8:00 AM - 4:00 PM   iCalendar Central Standard Time

ALL TIMES CST
Earn 6 hours of General Illinois CE credit and 1 hour of Ethics credit

This course helps make you an indispensable team player in any insurance agency. As you work with colleagues and customers, you will do so with enhanced self-assurance and a greater understanding of the dynamics within insurance organizations. Also, understanding how agencies operate is essential training for both insurance agency and company personnel.

Topics Include: Legal & Ethical Requirements, The Insurance Agency, The Insurance Industry and Marketplace, Communication, Agency Workflow, Account Management, Errors & Omissions

**Exam is NOT required for CE credit.**

The virtual classes will count for both state CE and designation credit. The exam requirements remain the same and the exam is only required for those pursuing a new designation.
For those taking the exam, you will do so online. The exam window will be open beginning at 4:15 p.m. the day of the class through Thursday at 11:59 p.m. CT the week following the class. Specific instructions on the exam including proctoring of the exam, and completion information will be distributed during the course.

If you would rather email/mail a registration form Click here.

To view the cancellation policy, click here.

Virtual Class - CISR  

Map & Directions

 Price LevelRegistration Price
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Registration: 2026 - CISR - Agency Operations - Virtual Class - April 23
 Member$180.00
 Non-Member$180.00

By selecting "Register Myself" only the person who logs in will be registered for the event. Use this option for all sponsorships.
Use "Register Group" to register someone else, or a group of people,  for the event  You can also register yourself as part of the group. 

Thompson, Gloria
Thompson, Gloria

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Gloria began her career in the insurance industry over 40 years ago and obtained her insurance agent's license in 1984. She earned her CIC designation in 2000. Gloria recently retired from North Risk Partners as a Risk Advisor and enjoyed the opportunities she had to mentor and collaborate with her fellow agents.

Gloria's passion for education and public speaking aligned her with the opportunity to instruct insurance courses. She has taught courses for several organizations, including the Risk & Insurance Education Alliance's CISR program and Kaplan Professional Schools, as well as specific specialty topics written by her and presented at the MIIAB conventions. Gloria is a past board member for The Alliance's CISR Board of Governors. Through her service on the Board of Governors she gained in depth knowledge of the CISR program, and watched the program evolve over her six years of service.

Currently, Gloria serves as the Education Chair for the Minnesota Independent Insurance Agents and Brokers, which serves as the oversight committee for the Risk & Insurance Education Alliance's continuing education programs in Minnesota. Gloria appreciates the opportunities for mentoring, networking, and involvement in the insurance industry that these organizations provide. She is also a member of the Twin Cities Insurance Club and has been a guest speaker for various insurance topics for the organization over the years.

She was named Agent of the Year by the Minnesota Independent Insurance Agents and Brokers in 2014. Dan Riley, CEO of the association said, "Her professional experiences and her vast knowledge of the business have helped thousands of Minnesota agents become the best insurance professionals in the country."

Gloria completed her Educational Consultant training with The Alliance in May of 2017, and now serves in that role on behalf of the MIIAB for Minnesota CIC and Rubles educational programs.

In accordance with the Americans with Disabilities Act (ADA), we strive to host inclusive and accessible events that enable all individuals, including those with disabilities, to engage fully. To request an accommodation or for inquiries about accessibility, please contact us at by email or call (217) 793-6660. Advance notice is necessary to arrange for some accessibility needs.